You are required to write a report with the flowing questions:

1. Analyse and discuss the impact of emerging technologies on user support services. How do artificial intelligence, chatbots, or virtual assistants enhance the user support experience?
2. Compare traditional approaches to modern self-service support options, such as knowledge bases, FAQs, and online forums. Evaluate the benefits and potential challenges of implementing self-service solutions.
3. Investigate the role of employee training in maintaining high standards in the customer support area. Develop a training plan for new user support team members, outlining essential technical and communication skills.
4. Explore the concept of continuous improvement in user support. Identify key performance indicators (KPIs) that can be used to measure the effectiveness of user support services and propose strategies for ongoing improvement.
5. Discuss the importance of maintaining a customer-centric approach in user support. How can user satisfaction surveys and customer feedback contribute to service enhancement?
6. Prepare a communication strategy for user support teams to effectively handle challenging customer interactions and diffuse tense situations. Include guidelines for maintaining professionalism and resolving conflicts constructively.

give me at least 20 referencing in APA 7th edition

thanks