1. You are responsible for identifying a solution to the problem of low staff morale in your workplace. You've gathered several pieces of information, including the results of staff surveys, interviews with individual team members, a consultant's report on your workplace culture and some online research you've done about workplace morale. Describe how you would analyse, synthesise and evaluate this information.
2. One of your colleagues has been asked to write a short article for an all-staff bulletin about the benefits of critical and creative thinking. What are three strategies you would recommend to your colleague to ensure the article is effective?
3. Define objectives, processes and resources and briefly describe how they are related.
4. Describe three characteristics of an effective organisational learning environment.
5. You are the leader of an inexperienced team that's about to collaborate with a more experienced team to develop your team's critical and creative thinking skills. Describe three leadership skills you would use to support your team members during this learning opportunity.
6. What are three ways an organisation's learning management system can be used to support the development of critical and creative thinking among its staff?

Questions 7 and 8 relate to this scenario:

You are conducting an analysis of the systems in your workplace and you identify the organisational procedure for undertaking a training needs analysis. This procedure is conducted at an external facility and involves the collection of information and data from current employees.

7. What are two pieces of legislation that apply in this scenario, and why?

8. What are three ways in which you could obtain reliable information about the training needs analysis procedure?