Question: You are surprised when a client abruptly ends a conversation before you can present all the information he requested. To better understand his needs, what

You are surprised when a client abruptly ends a conversation before you can present all the information he requested. To better understand his needs, what should you do?
a. Return to your office and do more research on the information.
b. Ask good, open-ended questions to discover his objectives more clearly.
c. Re-emphasize points you think are important that the client may not have understood.
d. Apologize to the client for not giving him the information that he wanted.

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