Question: You are the human resource manager for a 3 0 0 - employee insurance company. You have been assigned to lead a change initiative on

You are the human resource manager for a 300-employee insurance company. You have been assigned to lead a change initiative on improving processes involved with the companys call center.
Write the second 2 pages of your 4-page paper answering the following questions. Where appropriate, support your assertions from your readings and/or your own experiences.
Questions:
What four actions would you take to ensure the call center change initiative is successful?
What two steps would you take to ensure the employees have a smooth transition through the change?
What specific human resource practices are integral to change management?

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