Question: You are the human resource manager for a large hotel. Your organization has just hired three new desk clerks. Youre working to design a training

You are the human resource manager for a large hotel. Your organization has just hired three new desk clerks. Youre working to design a training program for these employees. Do you want to write for objectives for this program. Tomorrow, you will meet with your hotels general manager to try to persuade her to fund your training program and releases new employees to go through it. You expect that the GM will be somewhat critical and difficult to convince so you want to ensure that the effectiveness of the training program you design can be evaluated and evidence of their of can be presented to the GM. You were hoping that this type of evidence will encourage both of GM and other managers in your hotel to embrace training programs, in general. Keep in mind that the GM is concerned about quality customer service, the accuracy and timeliness of processing of customers, and complying with established safety protocols. In the table below, write for objectives for your training program and indicate how you would evaluate them, using Kirkpatricks model.

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