You are the Human Resources professional at Huron$-$Tel Phone Company $$ a fast$-$paced, phone company that provides services to mostly rural and cottage customers. The company has $500$ employees and is a young diverse workforce. Some of the employees are software engineers and customer service support employees that spend much of their day at their computers. As well there are technicians that provide service calls and are on the road installing internet and phone services.

You have been tasked with identifying how to reduce employee claims $(10$ work$-$related repetitive strain injuries, with an average cost of $$20,000$ each and $5$ work$-$related back strains, with an average of $$10,000$ each$)$ and address the increasing drug and benefit costs. The direct cost of absenteeism is $$200,000$ per year.

Employee Survey

The recent employee survey indicated that employees are feeling very overwhelmed with the workload, which is affecting their personal lifestyle, and employee engagement scores were low. The EAP report shows increased utilization. The benefits plan is a standard one with very little flexibility.

Fitness Benefits

The company has an onsite fitness facility that is not well$-$used due to limited programs. There are some employee$-$run sports teams.

Nutrition Benefits

The company currently provides free lunches for those employees in the office $($a local vendor$).$

The company is having trouble recruiting good candidates and are losing key employees to a newer start$-$up company. One of the CEO$$s strategic goals is to become an employer of choice in the region and is open to new ideas to achieve this goal. Executive Summary

Brief description of the problem or opportunity

Brief description of the organization$$s goal and strategy

Brief description of the project's Management of Value $($MOV$)$ and how it ties to the organizational goal and strategy

Brief description of each option or alternative analyzed

Brief explanation of which alternative is being recommended and why

Background and Introduction

Background on the business

Identify the problem$/$opportunity$,$ the scope, benefits and any limitations

It$$s important to identify $$the issue$$ or the most important concern$/$opportunity that the organization faces

Background on the business

Current situation of the business

Description of the problem or opportunity, scope, benefits and any limitations

It$$s important to identify $$the issue$$ or the most important concern$/$opportunity that the organization faces

Project's measurable organizational value

How achieving the project's Measurable Organizational Value $($MOV$)$ will support the organization's goal and strategy

Objectives of writing this business case

How would you account for organizational demographics and company readiness?

What data or metrics would you include?

Program Overview and Recommended Actions

Recommended Solutions$/$Alternatives for the transformation

What are the top directives$/$solutions and why?

Give rationale tied to organizational needs, culture, demographics, metrics, etc...

Goals and objectives of the transformation

What are the alternative options$/$solutions$?$

Organizational$/$Operational Impact

What resources are required?

What is the funding support required?

Program Milestones$/$timeline

Goals and Objectives of the Transformation

What are the alternative options$/$solutions$?$

Methodology of how alternatives will be analyzed including data collection methods

Organizational$/$Operational Impact

What resources are required?

Program Milestones$/$Timeline

The timeline lists the major deliverables and includes a brief project description plus accountabilities for each activity

Risks assessment

Success metrics $-$ What metrics will you use to measure program effectiveness and success?

Value Proposition and Estimated value

What would be the appropriate analysis for the solutions you are implementing? Please provide the calculations for one of the following:

Return on investment

Cost Benefit Analysis

Value on Investment

You can also refer back to the Checklist to Build your Business Case in Week $3$Opens in a new tab as you write this business case.

Estimates

You are not expected to know exact numbers for costs etc. but the estimates should be realistic.

Focus Areas

Note that you will be evaluated on the quality of your work rather than the number of program initiatives you identify. However, you should ensure your program considers aspects from all $4$ influencers of a Healthy Workplace model:

Lifestyle and personal health resources

Physical work environment

Psychosocial

Enterprise community involvement

Note that your program should be a comprehensive Workplace Wellness program and show how it could be a way of improving engagement, reducing costs, corporate profile etc.