You are the manager of both John and Martha. John has a resentment toward Martha. John has been monitoring Martha's every move for about 3 months, but you just found out about it last week. John watches when Martha gets to work, how long she takes for lunch and whether or not she gets better assignments. John isn't very polite to Martha, and sometimes makes inappropriate comments to Martha. John thinks Martha is lazy and not a team player. You are tired of hearing all of the minor complaints from John. You want to tell him to 'grow up and mind his own business'. However, you know that won't be the best course of action. Fortunately, you have taken MBA OB and instead, you decide to use empathy to approach John. You ask John to come to your office, and you close the door so you can have a private conversation. You say 'Thanks for coming to meet with me John'.

Using the EAR model, write the first three sentences that you would say to John.

Answer rating: 100% (QA)

Here are the first three sentences for John using the EAR Model Empathy John I can see youve b... View the full answer