You are the manager of the Customer Relations Department. One of your employees, John, is a migrant and was recently recruited and now works in the customer relationship department. As he is 65 years old, he is not familiar with computerized systems. He always asks other colleagues or supervisors how to work on the computerized system and asks about every single function of the system as well.

Due to Samsung's policies and relevant legislation, his employment contract cannot be terminated due to outdated skills and knowledge.

 You have received his performance report from the department manager and found out the following outcomes.

-  He only met 2 KPIs out of 8 targeted KPIs

-  His performance at the computer is extremely slow and is twice as slow as others

-  His communication is excellent verbally but does not use a professional expression in writing

-  He is very cooperative and open-minded

-  His service behaviour was excellent

Required:

1. You are required to make your decision about John's employment. Your decision must be made from an employer point of view regarding his performance. You need to consider the following points

-  Whether his weaknesses can be overcome

-  Whether he is willing to improve his knowledge and skills

-  Whether his service behaviour is good

In your answer, you must provide your decision and its reasons to support your decision.

2.  From Question 1, let's assume that you are going to give additional training to update his knowledge and skills. What skills does John need to improve?

3.  How do legislation and organisational policies affect workplace relationships, and what are some examples of the positive or negative impacts they can have on employee dynamics and overall work culture?

Answer rating: 100% (QA)

Based on the information provided I would recommend terminating Johns employment due to his poor per... View the full answer