You are the project manager for a large manufacturing project. You're expecting one of your team members to hand-deliver a deliverable to you by the end of the day. Toward the end of the day you notice the team member has not arrived and you call to find out the status of that deliverable. The team member tells you that he was unable to get to your office so they sent the deliverable via e-mail. You explain to the team member that the reason you needed this deliverable hand delivered was so that you could give it a final once over before it is given to the client. The team member tells you that they informed you that sending this deliverable via e-mail, rather than in person, could occur due to their work schedule. What could've been done to avoid this situation