Question: You are the project manager responsible for developing a new software application designed to enhance online customer service for a retail company. The project is

You are the project manager responsible for developing a new software application designed to enhance online customer service for a retail company. The project is expected to integrate with existing systems, provide a seamless user interface, and incorporate real

-

time chat capabilities.

Using the Project Management Institute's

(

PMI

)

five process groups, outline a plan for managing this software development project.

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