You are working at a restaurant when a customer who has vision impairment enters the establishment...

 

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You are working at a restaurant when a customer who has vision impairment enters the establishment with her guide dog. A young waiter comes over to you and asks if he should tell the customer to leave her dog outside. He is a teenager who has not been working in hospitality for a very long time and has little experience assisting customers who have a disability. He also has minimal knowledge in regards to anti-discrimination legislation. Complete the following questions detailing how this situation could be resolved. a) How can you explain to the young waiter why it is important to recognise diversity and offer appropriate assistance? b) Which aspects of anti-discrimination legislation apply to this scenario? Why is it necessary for the young waiter to have a general understanding of anti-discrimination legislation when working in the Hospitality Industry? c) What advice can you give the young waiter to better assist this customer? d) Describe 3 other considerations you need to make the young waiter aware of when assisting guests with disabilities generally. e) How can the restaurant ensure new and existing employees are informed in regards to culturally and socially inclusive work practices in the future? You are working at a restaurant when a customer who has vision impairment enters the establishment with her guide dog. A young waiter comes over to you and asks if he should tell the customer to leave her dog outside. He is a teenager who has not been working in hospitality for a very long time and has little experience assisting customers who have a disability. He also has minimal knowledge in regards to anti-discrimination legislation. Complete the following questions detailing how this situation could be resolved. a) How can you explain to the young waiter why it is important to recognise diversity and offer appropriate assistance? b) Which aspects of anti-discrimination legislation apply to this scenario? Why is it necessary for the young waiter to have a general understanding of anti-discrimination legislation when working in the Hospitality Industry? c) What advice can you give the young waiter to better assist this customer? d) Describe 3 other considerations you need to make the young waiter aware of when assisting guests with disabilities generally. e) How can the restaurant ensure new and existing employees are informed in regards to culturally and socially inclusive work practices in the future?

Answer rating: 100% (QA)

This scenario involves providing guidance to a young waiter in how to handle a situation with a customer who has vision impairment and is accompanied ... View the full answer