You as a team, need to write an report explaining the process you followed, the brainstorming session you are planning to schedule with their team, along with a letter to the company CEO apologizing of not being able to meet the deadline set and the action plans you are taking to ensure the second attempt will be successful.

Case, scenario:

You, as a team, work for a graphic designer, creating print ads, logos, and business cards. You have been working with one client for six months and although the company representative was happy with the logo you originally designed for their business, suddenly they say that it isnt hitting exactly what they wanted. They are having a hard time articulating the company vision, and everything you show them just increases their frustration. You know the only way to satisfy them is to get them to tell you what isnt working and how they see it, but so far you are having no luck. What can you say to them to help them understand that you realize their frustration, and you only want to help? You as a team, need to write a report explain the process you followed, the brainstorming session you are planning to schedule with their team, along with a letter to the company CEO apologizing of not being able to meet the deadline set and the action plans you are taking to ensure the second attempt will be successful.