You, as an account representative with MedMobile, are venting to your supervisor about a new claims adjuster, Abeyola, who immigrated to the U.S. from another country about 12 years ago. You have just tried unsuccessfully to explain to Abeyola why you felt the equipment he is ordering is not the best for the patient's injury, as he described it to you.

After your conversation, your supervisor called his friend, David, who supervises Abeyola. Abeyola has been venting to David about you.

1. What seems to be happening here? Does Abeyola have any legitimate complaints? If so, what are they?

2. What steps or process can you use to clarify understanding?

3. What cultural differences might be involved in this scenario?

This is Exceptional Customer service class

Can u write more specific

Answer rating: 100% (QA)

1 Understanding the Situation a Abeyolas Perspective Possible Complaints Abeyola might feel frustrated or misunderstood He could believe that you are ... View the full answer