You ask, "How do the system crashes impact your day$-$to$-$day operations?" She replies, $\text{'}$We lose a lot of productivity. Sometimes work isn't saved and we have had to stall projects until we got our systems back online. It wasn't good!"

Which of the following would be the BEST need$-$payoff question given her response?

Tell me more about the issues you've experienced with getting in contact with your current provider to resolve issues.

If you had those countless hours back, would your job satisfaction increase?

How much would your business benefit if you had truly secure and reliable internet connectivity year$-$round?

Do you think your company would appreciate the increase in productivity if these crashes didn't occur?