You Based on information presented in the process management case, please analyze the grass head production process and address the questions that follow. Jennifer and Ben, recent business school graduates, decide to start their own business that produce and market grass heads for summer. Grass head is a bald, but cute, humanlike head about three and a half inches in diameter. After soaking in water and sitting in a moist environment for a few days, the grass head sprouts a beautiful head of green hair (see Exhibit 1). The owner's creativity could be expressed through the hair's styling. Grass head will be produced in a hybrid batch-flow process illustrated in Exhibit 2. Six filling-machine operators working in parallel produce the basic rounded shapes by filling pieces of nylon stocking with sawdust and grass seed. The operators place the heads in plastic tote boxes that hold batches of about 25 heads. In another batch operation, an operator shape the grass head's eye glasses by wrapping plastic-coated wire around a simple jig composed of two short, vertically-mounted dowels. The remainder of the process is a worker-paced flow. Three moulding operators removed the heads from the tote boxes and formed the nose and