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$$ Due date $$ End of Week $9($midnight Sunday$)$

$$ Read the case study and answer the following questions:

Case study questions:

$1.$ What were the major concerns Murarka regarding the recently launched premium express

scheme at Gati? Specifically mention one TQM tool and explain it$.$

$2.$ How did Gati differentiate its premium express delivery operations from the general shipment

process?

$3.$ What were the key challenges faced by the logistics industry in India in $2017,$ and how did Gati

aim to address or overcome these challenges?

$4.$ What were the operational bottlenecks and management issues faced by Gati in the

implementation of the premium express scheme?

$5.$ What was the role of Mahendra Agarwal in setting targets and goals for Gati, and how did these

goals align with the company's values and services?

$6.$ How can Sudhir Murarka utilize control charts to monitor and analyze the weekly count of

complaints in Gati's premium express scheme? What specific measures or thresholds should be

considered in establishing an effective control chart to address the delay in shipment deliveries?

How did the company's traditional principles and management style impact the implementation

and execution of the premium express scheme?

$7.$ What was Sudhir Murarka's background, and how did his expertise in quality management

contribute to the potential resolution of the delay in delivery issues at Gati?

$8.$ How did Gati aim to ensure quality and timeliness in its services while dealing with challenges

such as inclement weather, system failures, and accidents?

$9.$ How did Gati plan to address the delay in shipment delivery, and what actions could be taken to

improve the system's efficiency and customer satisfaction in the premium express scheme?