You chose to interview the CEO to identify her needs. While she is able to help you with the high-level priorities for the business (cost, ease of deployment, efficiency), you aren't sure that you got the full information about the actual use of the software.

Soon, your team reaches the point of needing to decide whether to work with open-source software that you can hire a vendor to customize or purchase commercial off-the-shelf software. Your budget would only allow a lower-tier service option for the ready-made software, but over time, as your budget expands, you could subscribe to higher service tiers with more features. In the meantime, though, your company would have to make some significant changes to internal business processes to accommodate the limited features of the low-priced service tier. Choose solution type what type of solution do you choose? commercial off the shelf product and modify the business practices. or open source software that you will hire a vendor to modify.