You continue to make calls and connect with a few other customers throughout the day. No closed deals, but you do start practicing a few presentations to get more confident. As you are working through your call list, you notice notes made next to one customer. It says, "Holly is concerned that she cannot afford a plan for her whole family. Her son has many medical conditions, so she wants something that covers more than her current plan. She said she would call back when she was ready to move forward