Question: You create an agent experience profile for call center agents. You enable the productivity pane. Agents require access to real - time knowledge article recommendations.

You create an agent experience profile for call center agents. You enable the productivity pane.
Agents require access to real-time knowledge article recommendations.
You need to enable the capability in the productivity pane.
Which feature should you enable?
Select only one answer.
Inbox
Smart assist
Agent scripts
Entity session templates
Next
English (United States)
Your Privacy Choices
Theme

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