You currently have a contract with a distributor. The distributor has your specifications and your preferable delivery times $(9$:$00$AM$-10$:$30$AM$).$ You receive deliveries on Mondays and Thursdays. You have had no problems with your distributor in the past, but this week, you have had problems with both the Monday and Thursday delivery. Below are the lists of problems:

Monday Delivery

Delivery arrived at $11$:$30$ AM and the driver refused to wait or to come back

Driver was in a hurry and didn$$t wait for Margie to finish checking the delivery before they left. $($Usually Izzy checks in deliveries, but she had to finish lunch service, so Margie had to step in$)$

The box of chicken strips was dented and ripped

$4$ of the $6$ number $10$ cans of corn were dented

Thursday Delivery

Delivery was late $($didn$$t arrive until $1$:$30)$

Delivery was missing $3$ cases of lettuce and $1$ case of tomato sauce

As the food service manager, how would you handle this problem? $(2$ points$)$