Question: You have been asked to create a training program for an identified performance gap in the customer service area of a hotel. The task where

You have been asked to create a training program for an identified performance gap in the customer service area of a hotel. The task where the performance gap was identified related to "effectively responding to customer complaints". Through the person/performance analysis, it was determined that the problem centred around effective conflict management and problem solving the customer complaint Write a learning objective (or more if necessary) that will be used in your training for hotel staff. Be sure that your learning objective follows the principles/models applicable from our course. Paragraph B I UA . 11 Ou co + ... 32

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