Question: You have been assigned a high - priority ticket to go assist the Sales / Customer Services department in solving connectivity / network issues in

You have been assigned a high-priority ticket to go assist the Sales/Customer Services department in solving connectivity/network issues in one of the office clusters.As a Technician. (1) take us through the troubleshooting steps you would take to solve the problem and (2) identify your escalation process to the Network Engineer in case it is not resolved from your troubleshooting steps. Lastly, (3) how you would engage with the clients throughout the process.

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