Question: You have been hired by Secure IT. Secure IT provides installation and support for IT initiatives to a variety of companies working in dozens of
You have been hired by Secure IT. Secure IT provides installation and support for IT initiatives to a variety of companies working in dozens of industries. After going through training you are sent out with a senior technician for a week before being released to work at client sites on your own. You receive a ticket for a single downed system at the Xavier Institute, a private college in upstate New York. The school has been the victim of a particularly virulent virus infection. The school administrator will not let you see the servers, but assures you that they were unaffected. Nearly every laptop and desktop used by the students and faculty were infected. Another technician from Secure IT has already cleared all traces of the virus from the infected PCs, but in the aftermath many of the laptops and desktops are running slow and tend to generate Windows errors before spontaneously shutting down. What do you do after speaking with the client? What do you recommend to the client?
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