You have been hired or are serving as the OD consultant for Cuyahoga County Clerk of Courts to help with a significant change initiative.

• Executive Summary
• Brief history of the organization (how long in existence, mission, purpose, culture, etc.)
• How would you describe the culture of the organization?How will the current culture help or hinder the change effort?
• What is the desired change & how did/would you identify the need for change?
• If the change were successful, what impact would it have on the organization, employees, customers, etc.?
• What diagnostic model (Force Field Analysis, Socio-Technical, McKinsey 7S, Appreciative Inquiry, etc.) would you use to conceptualize how you would approach the change?
• Why would you choose that model?

Describe:

1. Who (person &/or department) would be the primary owner of this change effort.
2. What role would this person/department play in guiding the change effort?

• How you would develop the practitioner-client relationship (how will you approach and engage key stakeholders?)
• What qualitative and quantitative data would you need to collect and what method(s) would you use to collect the data (interviews, surveys, focus groups, etc.)
• How would you identify and respond to resistance to change?
• What other obstacles might you face in guiding this change effort? (Personal, organizational, etc.)
• How would you overcome these obstacles?
• How would you gain buy in from key stakeholders through team, group &/or process intervention techniques?
• Which intervention techniques would you envision using to ensure involvement from others in the organization?
• What role would management play in communicating and supporting the planned change?
• How would you prepare/train management for this role?
• How would you measure and evaluate whether the change effort is succeeding?
• What would you propose to ensure that the change effort receives appropriate support & continually improves over time?

Reference