You have been tasked to implement a Total Quality Management $($TQM$)$ system at Cincinnati

Seasonings to improve the overall performance and operations of this company. TQM involves

the application of quality management standards to all elements of the business.

It requires that quality management standards be applied in all branches and at all levels of the

organization. Remember, you started off with one product in one country. Now you have

introduced a new product line along with entering the global market. You will need to ensure

your TQM program covers your entire company.

The following is the current situation at your Cincinnati Seasonings company:

$$ Faced with interdepartmental barriers

$$ Average customer and supplier relations

$$ Below average to adequate training, and

$$ The recognition that quality is realized through offering excellent products as well as the

quality of the entire firm, including personnel, finance, sales, and other functions.