Question: You have just concluded a Training Needs Analysis in the Commercial Dept. of a Bank. The main input that you have received is that all

You have just concluded a Training Needs Analysis in the Commercial Dept. of a Bank. The main input that you have received is that all the 45 employees are adept at their work but are very weak in handling customers. There are complaints of rudeness, delays and of customers being ignored. As the Training Manager, how will you go about finding a remedy to this situation through training?

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