You have just purchased a printer for your office. A technician will arrive soon to install the printer at your office and also brief

you on the main functions of it$.$ According to Porter's value chain this is an example of:

a$.$ Procurement

b$.$ Technology development

c$.$ Firm infrastructure

d$.$ Operations

e$.$ Service

Question $13$

Complete

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Human resource management plays an important role in creating value for customers within a company. Which one of the

following activities would you include under human resource management?

a$.$ The use of information technology

b$.$ Dispute resolution methods

c$.$ Industrial relations knowledge

d$.$ Appropriate government relationships

e$.$ Recruitment and compensation

Question $14$

Complete

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Upstream activities in the supply chain involves:

a$.$ Work on materials that are moving out of an organisation and on to customers

b$.$ Work on materials that are moving into an organisation from suppliers

c$.$ All of the above

d$.$ Work on materials as the move through an organisation

e$.$ Work on materials that are being reworked from customer to the organisation