You just hired as manager of a new B2C E-commerce company, you are responsible from distribution center, all delivery and customer service related issues. You have just learned SCOR in this course and you want to apply your knowledge in your new job. Explain step by step in which area which SCOR metrics and methods you can apply and how? Explain both internal and customer facing metrics and give examples for all metrics. You can create a hypothetical company and explain all steps.