Question: You manage your company s software development lab, which has added several dozen new employees over the past year. One of the senior developers runs

You manage your company

s software development lab, which has added several dozen new employees over the past year. One of the senior developers runs into you at lunch and starts to unload his frustrations about needing to get his own work done while being expected to mentor and train

a bunch of newbies.

What style or styles of listening should you apply? Explain your answer

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