You may need to use the appropriateappendix tableortechnologyto answer this question.

Will improving customer service result in higher stock prices for the companies providing the better service? "When a company's satisfaction score has improved over the prior year's results and is above the national average (75.6), studies show its shares have a good chance of outperforming the broad stock market in the long run." The following satisfaction scores of three companies for the 4th quarters of two previous years were obtained from an economic indicator. Assume that the scores are based on a poll of50customersfrom each company. Because the polling has been done for several years, the standard deviation can be assumed to equal6 pointsin each case.

Company 1 Year 1 Year 2

Company A 73 76

Company B 75 77

Company C 77 78

(a)Calculate the test statistic. (Round your answer to two decimal places.)

Calculate thep-value. (Round your answer to four decimal places.)

p-value =

(b) Can you conclude that the year 2 score for Company A is above the national average of75.6? Use= 0.05.

Calculate the test statistic. (Round your answer to two decimal places.)

Calculate thep-value. (Round your answer to four decimal places.)

p-value =

(c)For Company B, is the increase from year 1 to year 2 statistically significant? Use= 0.05.

(Let₁= the satisfaction score for year 2and₂= the satisfaction score for year 1.)

Calculate the test statistic. (Round your answer to two decimal places.)

Calculate thep-value. (Round your answer to four decimal places.)

p-value =