You may use one of two basic strategies when delivering negative news: direct or indirect organization. Your choice of which strategy to use will be determined by the particular situation and the receiver of the message. Understanding which strategy is appropriate in which situation will help improve the reception of your message.

In which situation would it be more effective to use the direct strategy? Check all that apply.

When the receiver may overlook the bad news

When it is necessary to be firm

When the bad news will provoke a hostile reaction