you must recommend a final solution and a plan of action you think will work, a win/win situation for all. In the plan of action, you have to describe how you recommend the company put your solution(s) into action, step by step or in chronological order, but in paragraph form (i.e., no bullets are allowed). Note your recommendation must include one or more of the same solutions that you stated under the analysis, solutions, and evaluation sections of your paper (Learning how to accept and offer criticism correctly and staying emotionally in check throughout the criticism process are the main solutions.). I will deduct points if you introduce new solutions.

Case 6.2 Running a Family Business Susan and Peter Glaser, who own the consulting firm Glaser & Associates, in Eugene, Oregon, have realized the challenges of open communication in running a family business. As is the case in most families, members develop strong emotional responses to each other and pick up easily on even subtle nonverbal behaviors, such as a particular glance or tone of voice. Mixed messages are also common among family members. The Glasers tell of a father who wondered why his son didn't want to take over the family business and a son who heard his father tell him, "You can't do anything right." The Glasers offer two pieces of advice, which are relevant to people in all business situa- tions, not just family businesses: (1) respond to criticism without getting defensive, and (2) learn how to raise sensitive issues without making others defensive. Can you think of any other useful suggestions? Source: Based on Reeves (2000)