Question: You need to make a CRM system based on Project 1 Various unique customer service improvement ideas you can use to drive ROI. Use information-gathering

  1. You need to make a CRM system based on Project 1
  2. Various unique customer service improvement ideas you can use to drive ROI.
  3. Use information-gathering techniques learned to better serve customers
  4. Develop strategies for communicating effectively with each behavioral style.
  5. Recognize different types of difficult customers and effectively deal with them
  6. Identify a variety of factors that make people diverse and that help to better serve them
  7. Describe ways in which technology enhances an organization's service delivery capabilities

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