Question: You overhear a co-worker incorrectly explaining a procedure to a caller. What is the best thing to do in this situation? A. Call your co-worker

You overhear a co-worker incorrectly explaining a procedure to a caller. What is the best thing to do in this situation? A. Call your co-worker aside to explain the procedure and let them explain to the caller. B. Wait until the caller has hung up and then explain the procedure to your co-worker. C. Report the matter to your supervisor, stating your co-worker needs training. D. Interrupt the call and explain to the caller that the information they received is incorrect

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