You recently started a local dog walking business called $$Ruff$.$ You are the CEO and owner of Ruff, and like any scrappy start$-$up$,$ you wear many hats. You personally act as customer support, legal, strategy, and more! Your business is essentially a two$-$sided marketplace that connects dog walkers and pet owners in your neighborhood. The Dog Walkers are independent contractors and not employed by Ruff.On Monday October $30,2023$ you receive the following email from a customer:

Subject: Terrible Experience

Hi there,

We had a dog walk scheduled for our lab mix, Killer, at noon today with Joe. I$$m certain that Joe did NOT walk our precious pooch. When we returned home from work this afternoon, our dog had made a mess inside our house. Our poor dog had to use the living room for a bathroom, and he destroyed our expensive sofa. Killer gets very destructive and bored when he doesn$$t get any exercise during the day. We rely on Ruff to ensure these types of things don$$t happen. Quite frankly, this has never happened when we use local dog walkers that we know and trust. Our sofa was a $$6000$ sofa. We are NOT paying the $$30$ for the walk $($that most certainly didn$$t happen$),$ and we$$d like compensation for our destroyed sofa. Your prompt attention to this matter is greatly appreciated.

Brigid Smith

As you start digging into the account, you notice that the Smith$$s have utilized Ruff for $2$ or $3$

walks in the past. You also happen to know that Brigid Smith is a local veterinarian, and you$$d like to utilize her for referrals.

Joe Jones was the dog walker assigned to the Smith$$s residence. You decide to look into Joe Jones' Ruff account. You find the following email from him earlier in the day: Date: Mon, October $30,2023$ at $12$:$03$ PM

From: Joe Jones

To: support@ruffdogwalking.com

Subject: Vicious Dog

Hi There, I$$m looking to get some support and guidance on my walk scheduled for this afternoon. I$$ve arrived at the residence, but I$$m a little uncomfortable. I$$m currently standing on the front porch, but the dog inside is barking and growling like crazy. The dog appears to be a pit bull. I$$m pretty sure pit bulls are illegal in this county. I$$m not willing to put my safety at risk. I$$d like to leave. I drove $30$ minutes to get to this residence this afternoon, and I should be compensate for my time.

Thank you,

Joe

After reading both emails, you decide to dig a bit into the local regulations prior to responding to either customer. You find the following local ordinance:

Effective February $3,2021,$ in compliance with the Wolfsburg County Code, Section

$3-185\mathrm{.}01,$ it is illegal to own or harbor a non$-$registered Pit Bull in Wolfsburg County. To legally own a Pit Bull in the County, your pet must have been registered with the Animal Management Division prior to February $3,2021$ and maintain a current Pit Bull registration. The registration tag must be worn by the Pit Bull at all times. All Pit Bulls with expired registrations are considered illegal and will be impounded, and the owner may be fined or face criminal prosecution.

If your registered Pit Bull produces a litter, the puppies are considered illegal and must leave Wolfsburg County. Citizens and residents are prohibited by law from selling or giving away Pit Bulls in Wolfsburg County. The Code also requires that Pit Bulls be maintained within a building or secured kennel if kept outdoors for any length of time. In addition, the Code states that Pit Bulls outside of a building or kennel must be under the control of an adult and secured by an unbreakable leash. Violations to this provision will result in fines up to $$1,000$ or a sentence of not more than six months imprisonment. Pit Bulls include any and all of the following breed of dogs: Staffordshire Bull Terrier; American Staffordshire Terrier; American Pit Bull Terrier; or dogs that exhibit the characteristics of a Pit Bull more than any other breed of dog

$$ Please outline your proposed action plan for each customer $($Joe and Brigid$).$