You tell the waitperson that you are Vegan and ask you what items on the menu...

  

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You tell the waitperson that you are Vegan and ask you what items on the menu are suitable to eat. The waitperson tells you they are not sure as this is their first shift and asks you if they can look at your menu You hand your copy of the menu to the waitperson who starts to read the menu. After a couple of minutes they appologise and tell you they are not sure and say they will get the supervisor. Question 1: Was the response from the waitperson to tell the customer that today was their first shift the best way to handle the problem? Explain why or why not. Question 2: What should the waitperson do differently to help them remember the types of light beers available? Question 3: Was it okay to allow the customer to find the washroom on their own? Explain why or why not. You tell the waitperson that you are Vegan and ask you what items on the menu are suitable to eat. The waitperson tells you they are not sure as this is their first shift and asks you if they can look at your menu You hand your copy of the menu to the waitperson who starts to read the menu. After a couple of minutes they appologise and tell you they are not sure and say they will get the supervisor. Question 1: Was the response from the waitperson to tell the customer that today was their first shift the best way to handle the problem? Explain why or why not. Question 2: What should the waitperson do differently to help them remember the types of light beers available? Question 3: Was it okay to allow the customer to find the washroom on their own? Explain why or why not.

Answer rating: 100% (QA)

1 Its understandable for the waitperson to inform the customer that its their first shift as it explains their unfamiliarity with the menu However they should have been proactive in finding a solution ... View the full answer