you will be acting as a Border Services Officer (BSO) at a land border crossing. Your particular crossing has been selected by the Prime Minister's Office as a location for a press conference on November 7 at 1 pm. At the press conference, the Prime Minister will be giving a short speech regarding border safety and will answer questions from the press. 

Given that the Prime Minster will be visiting, there are a number of arrangements, especially about security that will need to be made with various staff from a number of different departments. Your supervisor has placed you in charge of receiving and prioritizing all of this information. Depending on the priority, the information will be directed towards a different staff member in yourunit.

Your supervisor provides you with the following list of priorities that you will use to flag all incoming communications:

2. Urgent/Important
   • This message must be addressed immediately
   • It is time sensitive and critical to the success of the event in terms of effectiveness, security, or image to the government
5. Urgent / Not important
   • This message should be addressed as soon as possible, however, it is not critical to the success of the event
8. Not urgent / Important
   • This message is not time sensitive but it is critical that it is addressed before the arrival of the Prime Minister
11. Not urgent / Not important
    • This message is not time sensitive and is not critical to the success of the event

Please read the following message and indicate the priority for your supervisor:

From: Steven Clarke, National News Canada To:CBSA-ASFC Date:November 5, 9:13am Subject: Location of the press conference

Can you please provide me with the specific address of the location of the press conference? The press release does not contain the specific building in which the event will beheld.

Cheers, Steve

Your Response options

2. Urgent/Important
4. Urgent / Not important
6. Not urgent / Important
8. Not urgent / Not important

TASK: Students are required to read the above case study and address the following questions.

Question 1 -What is the priority of this message? Why is this priority? Please explain your reasons and justify with examples. 

Question 2 -If this message was sent November 7 at 9:13 am what would the priority be of this message? (If the priority has not changed, select the same answer.). Please give different options and explain your reasons. 

Question 3 -An electrician from Public Services and Procurement Canada callsNovember5at 11am. The electrician asks for a blueprint of the room in which the meeting will be held to determine if there are enough electricalhook-ups for the equipment required. What is the priority of this message? Why is this more/less priority? Explain your reasons. 

Question 4 - An aide from the Prime Minister's Office leaves you a voicemail message November 5 at 3:24 pm. She asks if there will be notepaper and pens available for the press in the meeting room. What is the priority of this message? Explain your reasons. NOW, as a Border Services Officer, you need to address the following questions: 

Question 5 - What is the Canadian Export Reporting System (CERS) and why is this important for Canadian exports? 

Question 6 - Explain the responsibilities of the exporters of commercial goods from Canada. 

Question 7 - Provide the details about the requirements for export declaration and/or permit for the commercial goods to be exported from Canada.

 

 

Answer rating: 100% (QA)

Question 1 The priority of the message from Steven Clarke requesting the specific address of the press conference would be categorized as UrgentNot important While it is not critical to the success of ... View the full answer