You will create an info-graphic with a clear message and content where you identify and describe the major barriers that get in the way of effective listening, and how these barriers affect both our verbal and nonverbal communication.

You can provide examples of scenarios while providing suggestions to eliminate these barriers and improve our personal listening behaviors and our verbal and nonverbal communication. For example, while at work, we tend to multitask (physical and mental distraction) and that may present two different messages to a colleague who needs to discuss something important with us.

Your verbal communication says that you have time to discuss the situation, while your nonverbal communication says you would rather focus on the task you were working on before they came to your office. What do you suggest is done to ensure optimal communication?