You work as an IT support engineer for a bank. An employee comes to your desk first thing in the morning. They tell you that they are not able to get to their computer's desktop and keep seeing the same two boxes on the screen.

What is most likely the problem this employee is having?

The employee's computer has a virus that needs to be cleaned

The employee is confusing the power and volume switches on their monitor

The employee needs help with the username or password

The employee's computer is running two cloud programs at the same time