Question: You work for a cable television provider in the customer service department and customers are always calling to add or remove programs to and from
You work for a cable television provider in the customer service department and customers are always calling to add or remove programs to and from their subscribed packages, although this can be performed online too.
Select the single best answer:
A The premium channels are offered for free during the first months of a subscription. Since that has passed, there is now an additional charge for the premium channels of $ per month. Would you like me to add this to your monthly subscription package?
B Im sorry, but I cannot include the premium channels in this subscription price. The only solution is to cancel this subscription and choose another, more expensive one.
C Please hold for a minute. I will open a complaint form in order to register your complaint.
D Im sorry, ma'am, but Im not authorized to make this change for you. I will transfer your call to my supervisor.
E Im sorry about this situation, but Im afraid that the premium channel subscription is much more expensive than your present subscription.
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