Question: You work for DZM Web Solutions, a company that develops software solutions for businesses in the customer service industry. You are the project manager of

You work for DZM Web Solutions, a company that develops software solutions for businesses in the customer service industry. You are the project manager of an IT project to update a database to a new software version. This database holds all information related to and in support of Sarbanes-Oxley Act. The upgrade is major and encompasses many changes because laws have changed. This project was attempted last year but it failed due to a change in the organizational structure and because other databases needed to be changed first. Some changes are completed and some are not. The company wants to be proactive.

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