You work in QC at a company making electronic toys. The production manager has implemented a new soldering process for electronic components. Using statistics, you report that the new process has decreased the defect rate by 2%. However, the Operations Manager reports that the defect rate has increased by 1%.

Discuss how both managers can be correct even if you use the same dataset.

Discuss how the data could be better reported to convey the true changes.

Answer rating: 100% (QA)

Both managers can be correct if they are looking at different ... View the full answer