Your assignment should be in APA Format with TITLE PAGE & CONTENT PAGE

Instructions:

• Read the instructions below.
• Load MS Word. Create a new document using "Business Letter (sales stripe design)" template.
• Do not use any other applications or websites.
• Check spelling and grammar.
• Make sure the formatting is correct.
• Submit your letter in WORD FORMAT.

Read the situation below, and write a response e-mail.

• Situation: Ms. Emma Erickson ordered a new vacuum cleaner, to be delivered on Friday, to prepare for her house party on Saturday. Due to a warehouse error, the vacuum cleaner will not be delivered on time.
• Your Task: You are the Sales Manager for the vacuum company. You must write an e-mail to the customer informing her of the problem. Include the following:
  • Open with positive/neutral buffer. :)
  • Explain the reasons for the bad news, and apologize. :/
  • Explain the bad news, and: :(
    • Describe what you will do to solve the problem.
    • Assure the customer that this wont happen again.
    • Offer one of the following: a benefit, special offer, discount, compromise, or other alternatives.
  • Close in a positive and professional way. :)

Include your company's address (create it using correct Canadian address format), and customer's address:

Ms. Emma Erickson 888 River Drive Old Westminster, BC V3M 1V1

General requirements:

• General language.
• 150-250 words.
• Indirect pattern.
• Correct grammar, spelling, sentence structure, punctuation, and letter formatting.