Question: Your company has made changes, and customers begin posting negative comments on your website that indicate they will abandon your product because of those changes.

Your company has made changes, and customers begin posting negative comments on your website that indicate they will abandon your product because of those changes. As a result of the backlash, management decides to walk back those changes. You have been tasked with posting this information on the website. Which of the following should you do? Select one or more: Da. Admit to the mistake b. Let customers know their opinions are valued Oc. End with a positive note about the company's future Od. Respectfully and briefly apologize De. Skip the apology

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