Your company is preparing to implement a Quality Management System $($QMS$)$ to improve consistency and customer satisfaction.

a$)$ List four benefits a company can gain from implementing a QMS$.(4$ marks$)$

b$)$ Identify two common problems companies face when introducing a QMS$,$ and suggest a solution for each. $(4$ marks$)$

c$)$ Choose two QMS management principles and explain how each could help overcome resistance during QMS implementation. $(4$ marks$)$