Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other common accidents. Your guarantee states that you will reimburse customers for the cost of a new phone if the case fails to protect it from any of the following: 

(a) a drop of no more than 6 feet onto any surface; 

(b) spills of any beverage or common household chemical; 

(c) being crushed by any object of up to 100 pounds; or 

(d) being chewed on by dogs, cats or other common household pets.

Jack Simmons, a rancher from Wyoming, emailed your customer support staff, requesting a reimbursement after he dropped his I-phone in his hog barn and a 900-pound boar crushed it in a single bite.

Task: Write an email response to the customer, denying his request for a new phone.

Answer rating: 100% (QA)

ANSWER b spills of any beverage or common household chemical Chemical spills are the uncontrolled re... View the full answer