Your documentation team has developed an online help support for instant messaging client. You are hiring a usability testing firm to evaluate the online help and recommend improvements.

Prepare a two-page contract that specifies how you want the usability test to be performed and what reports you would like to receive.

Your schedule gives them:

one week to prepare the study,

one week to run it, plus

one week to write up the final report.

In your contract, specify the details of your requirements, including such information as the number of subjects required, test plans, and the types of reports.