Question: Your immediate reporting manager was impressed with your transformation after pursuing the MBA from IIM Kozhikode. She was super impressed with your knowledge on The

Your immediate reporting manager was impressed with your transformation after pursuing the MBA from IIM Kozhikode. She was super impressed with your knowledge on The House of Quality. She asked you to solve a perennial problem that exist in your organization using the same.a

.

Highlight what is the perennial problem that exist in your organization and explain the same.b

.

Demonstrate the application of the HoQ to solve the same. Note: Each and every block should be clearly explained. Merely drawing the HOQ is not sufficient. For example, if you are including something in the voice of customer, you have to explain briefly about the same. Similarly, the relationship blocks should also be explained in terms of logic and strength. A minimum of

5

points should be in the voice of customer and the voice of the process

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