Your initial findings have shown that a supplier as changed their supplier for an Asian supplier for

drive shaft bearings, bearing mountings and fractional horsepower motor.

You have been successful in gaining employment within a manufacturing company; the

company as recently embarked on gaining ISO9001-2008 to enable them to offer a quality

product and service. The company as identified many issues to achieve ISO9001-2008 and you

have been tasked to investigate poor production runs that are causing additional costs in

scrap, additional overtime, returned parts from the customer due to quality issues.

Your initial investigation as shown the company does not have a method of maintaining the machine

tools; Total Productive Maintenance (TPM), Reliability Centred Maintenance (RCM), Statistical Process

Control (SPC) or Lean Manufacturing are all poorly understood; the operatives are poorly trained and

the work is repetitive leading boredom and lack of pride in their individual operations.

Task 2:

a) Having had your delivery plan signed off, develop an engineering services delivery plan, applying the appropriate sector-specific requirements.

b) Investigate the range of engineering management tools and determine the most appropriate engineering management tools needed for designing your engineering services delivery plan.

c) Using your delivery plan evaluate how each step of the plan meets the requirements of a sector-specific organisation.

d) Finally, critically evaluate contingences that might prevent the delivery plan meeting the requirements of the sector-specific organisation your delivery plan relates to.