Your key performance indicators $($KPI$)$ suggest that your employees are increasingly disengaged as their work has become too routine. Some employee quotes: "I miss the days when I could make some decisions by myself around here." "Why do I need to wait for instructions from headquarters when my boss and I know the best action to take?" You are also thinking about how to better address customer needs$-$you clearly need to change things here. But how? Select the degree of centralization that better impacts vertical and geographic coordination by influencing the amount of decision$-$making that will be done at the upper and lower levels.

In each row, check all people who would be allowed to make these decisions$-$there may be multiple selections in each row.